Refund Policy

At Megaeth Washer Sales, we strive to provide high-quality industrial washing equipment that meets our customers' needs. We understand that situations may arise where you need to return a product or request a refund. This Refund Policy outlines our guidelines for returns, refunds, and exchanges.

1. Return Eligibility

1.1 Standard Products

For standard catalog products, the following conditions apply:

• Returns must be initiated within 30 days of the delivery date
• Products must be in their original condition, unused, and in the original packaging
• All accessories, manuals, and documentation must be included
• Proof of purchase is required (order number or invoice)

1.2 Custom or Configured Products

Custom-designed, specially configured, or made-to-order products are non-returnable and non-refundable unless they arrive damaged or have a manufacturing defect. These products include:

• Washers built to custom specifications
• Products with custom features or modifications
• Special order items not normally stocked

1.3 Ineligible Items

The following items cannot be returned or refunded:

• Products that have been used, installed, or show signs of use
• Items missing the original packaging, accessories, or documentation
• Products purchased more than 30 days ago (except in cases covered by warranty)
• Consumable parts or supplies that have been opened
• Software licenses or digital products that have been activated

2. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] or +44 394 618 7649 to obtain a Return Merchandise Authorization (RMA) number
2. Provide your order number, the product(s) you wish to return, and the reason for the return
3. Our team will review your request and, if approved, issue an RMA number
4. Package the product securely in its original packaging with all accessories
5. Clearly mark the RMA number on the outside of the package
6. Ship the package to the address provided by our customer service team

3. Refund Process

3.1 Inspection

All returned products undergo inspection to verify their condition and ensure they meet our return requirements. Products that do not meet these requirements may be refused, or a restocking fee may be applied.

3.2 Refund Methods

Approved refunds will be processed as follows:

• Credit card purchases: Refunded to the original credit card
• Bank transfers: Refunded to the original bank account
• Other payment methods: Refunded via the original payment method when possible, or through an alternative method as agreed upon

3.3 Refund Timeline

Refund processing times are as follows:

• Inspection period: 5-7 business days after receipt of the returned product
• Refund processing: 3-5 business days after approval
• Financial institution processing: 5-10 business days (varies by institution)

3.4 Partial Refunds

In certain circumstances, only partial refunds may be issued:

• Products with missing parts or accessories: Up to 30% deduction
• Products returned without original packaging: Up to 20% deduction
• Products showing signs of use or installation: Up to 50% deduction
• Products requiring reconditioning: Costs of reconditioning will be deducted

3.5 Restocking Fees

A restocking fee may apply to certain returns:

• Standard products: 15% restocking fee
• Semi-custom products: 25% restocking fee

4. Shipping Costs for Returns

4.1 Returns Due to Our Error

If you receive an incorrect, defective, or damaged product, we will cover the return shipping costs and send a replacement at no additional charge. Please contact our customer service team to arrange for return shipping in these cases.

4.2 Other Returns

For returns not due to our error, the customer is responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be responsible for items lost or damaged during return shipping.

5. Exchanges

We offer exchanges for products of equal or greater value within 30 days of delivery. If the replacement product costs more than the original, you will be charged for the difference. To initiate an exchange:

1. Contact customer service to confirm the availability of your desired replacement
2. Follow the return process outlined above
3. Indicate that you want an exchange rather than a refund
4. Specify the replacement product you would like

6. Warranty Claims

Warranty claims are handled separately from returns and refunds. If your product is covered by warranty and experiences a defect or failure, please refer to our Warranty Policy or contact our Technical Support team at [email protected].

7. Cancellations

7.1 Order Cancellation

Orders can be canceled without penalty if the cancellation is made before the order has been shipped. To cancel an order, contact our customer service team as soon as possible with your order number.

7.2 Service Cancellation

For maintenance plans and service contracts:

• Annual plans: May be canceled within 14 days of purchase for a full refund if no services have been rendered
• Multi-year plans: Pro-rated refund based on the remaining term
• Early termination fees may apply as specified in your service contract

8. Exceptions

We understand that exceptional circumstances may arise. We review special cases on an individual basis and may make exceptions to this policy at our discretion. Please contact our customer service team to discuss your situation.

9. Consumer Rights

This Refund Policy does not affect your statutory rights. If you are a consumer in the European Union or United Kingdom, you have certain rights under consumer protection laws, including the right to return goods within 14 days without giving a reason for online purchases.

10. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Megaeth Washer Sales
5 Richards Fork
Evanshaven, YO31 8WU
United Kingdom

Email: [email protected]
Phone: +44 394 618 7649